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Customer Retention & Loyalty

Retention&LapsedCustomer BlueberryMS

Are you aware of the average lifetime value of your customers?

Or do you currently run any targeted loyalty campaigns to ensure retention? We often find that customer loyalty and retention schemes are overlooked in the B2B world, with focus being primarily on new business acquisition before optimisation of existing revenues.

Reasearch shows that a five percent increase in customer retention can lead to a 75% increase in profitability. Therefore maintaining happy customers can be one of the easiest ways to provide your business with consistent revenue streams.

We work with our clients on a range of customer focused projects incorporating techniques such as:

  • Customer engagement
  • Relationship marketing
  • Customer retention
  • Up-selling and cross-selling
  • Loyalty schemes

Call us on 0113 200 5200 or contact us here for more information, or take a look at one of our customer loyalty case studies.