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Faresh Maisuria 16th December 2014

Telemarketing over Christmas

The Christmas build up is well underway, so what does that mean for B2B lead generation? We've been sharing some insider knowledge with online sales magazine, Sales Initiative, on how to approach telemarketing around the Christmas period.

Often, Christmas is seen as a time to ease off lead generation efforts as telemarketing calls can get ignored in the blizzard of Christmas activity. Many telemarketers begin the month with the belief that their December will consist of a barrage of no answers or alternatively, the classic “call me in the new year”. Whether this is due to the annual Christmas rush or high spirits, lead generation around this period is sadly lacking in expectations.

At one end to the spectrum – depending on the seasonality of the business – decision makers are winding down before the Christmas break, reducing the chances of achieving a speak-to as they are more likely to be away on annual leave, or reducing their workloads in the lead up the break. At the other end of the spectrum, decision makers are caught up in the pre-Christmas rush, and therefore less willing to take telemarketing calls. As a result, speak to rates can suffer.

But can these assumptions be getting in the way of securing some quality appointments? Simply put, don’t underestimate the effect of Christmas spirit on B2B engagement.

The festive period is a sure way to improve an individual’s mood and in turn can encourage them to give you more time to pitch and more scope to take on board what you’re saying. Seasonal goodwill on its own is unlikely to close many deals, but can certainly help get a foot in the door.

Gatekeepers away on leave can also mean that calls are more likely to get through to the decision maker, reducing the amount of calls that need to be made and consequently leaving more time for direct engagement.

In addition, planning for the New Year often starts in earnest at the beginning of January, and December can therefore be prime time for starting the engagement process ahead of the New Year. By leaving your telemarketing until January you may find that the ship has sailed in terms of upcoming business prospects. This year for example, between December the 9th and January the 5th there are only two working weeks. How many decision makers do you know who don’t know their diary three or four weeks in hand?

So where does this leave you when deciding whether or not lead generation around this time is right for your business?

See the full article on Sales Initiative by clicking here.

Written By Faresh Maisuria
Founding the business over a decade ago, Faresh has been at the forefront of it's growth and was proudly selected to be a part of the Goldman Sachs 10k Small Businesses programme. Faresh works on campaigns across all sectors, with a focus on ensuring that the data strategy, call approach and wider marketing all align with the objectives of the campaign.

Also written by Faresh